Prepare for your visit

What to bring?

Your spa essentials

We ask that you please bring the following with you to the spa:

  • A bathing suit;
  • Sandals;
  • Personal identification;
  • Your electronic ticket;
  • A reusable water bottle (optional).


Should you wish to enhance your spa experience further, we do recommend packing reading material, lip balm, sunscreen for sunny days and warm hats for chillier ones.

You may leave all your other personal belongings behind. We’ll happily take care of towels, robes and everything else, although you may bring your own robe if you’d like.

The Spa Etiquette

For everyone’s well-being

Our goal is to provide each and every one of our guests with a safe haven where they feel free to unwind, find their strength, and feel fortified. In order to ensure that everyone has the experience they deserve, we ask our guests to follow our code of conduct.   

Read Thermëa’s etiquette


Planning for your first massage?

Getting a massage is a special experience. We want to ensure that you get the most out of your moment of relaxation, which is why we’ve compiled a list of everything you need to know.  

Your first massage                              

Please note: for gratuity purposes, you may leave a tip for your therapist at the reception with debit or credit. Should you prefer cash gratuities, please plan for the exact amount as we cannot provide change.

Experience the Aufguss rituals

Once you enter the spa and begin the thermal experience, you will be invited to discover an array of rituals—the most famous being the Aufguss.  

The sound of the gong beckons you. Follow the reverberating tone to the sauna and embark on a journey to elsewhere. Your thermal experience access allows you to experience an array of rituals free of additional charges. Discover ancient traditions adapted and transformed to be true to our own roots. Allow yourself to be entranced by this dance of vapour.  

Worry-free on-site purchases

Meals, drinks, gifts, rituals… pay for it all with your electronic wristband! 

On the day of your visit, you will be given an electronic wristband to open your locker. The wristband is also used to pay for your purchases on site. This not only helps to keep you safe by reducing contact and providing you with a touchless experience, it also allows you to leave your wallet safely in your locker.  

For more information on how the electronic wristbands work, see the Guarantee & pre-authorization section of our conditions of sale 



Consult our complete FAQ


Simply visit our lobby at the time of your reservation! If you have reserved a body care treatment or massage, please do arrive 15 minutes prior to your reservation.

In an effort to create a contactless experience, all on-site purchases must be made with an electronic wristband. 

On the day of your visit, you will be given an electronic wristband to open your locker. The wristband is also used to pay for your purchases on site. A pre-authorization of $150 per guest is held on your credit card the day of your visit to allow you to make purchases with the wristband. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically. 

For more information, see our conditions of sale 

Your locker will be fully stocked with towels and a robe when you visit the spa. Furthermore, our artisans will gladly give you fresh and dry towels as you enjoy your day. Robes are provided for your comfort, but should you have a preference, you are welcome to bring your own.


No, there are no time limits. You may enjoy your time at the spa from the time of your arrival to our closing time, which is currently 10:00 p.m.

Our spa is open year-round, rain or shine. Our facilities have been designed so that you can enjoy your spa experience regardless of the weather. 

Weather forecasts do not affect your reservation, and Thermëa does not offer compensation for bad weather. However, if you wish to reschedule, please advise us 24 hours prior to your visit. We would like to take this opportunity to inform you that the rainy days are quieter and very pleasant! We offer comfortable relaxation areas and shelters to relax, and our saunas and hot baths will warm you up.  

Please note that in the case of a thunderstorm, the baths will be closed temporarily. 

For more information, please consult our conditions of sale