Please note that this policy does not apply to spa events nor the sale of gift certificates.
Thermëa invoices in Canadian currency. All prices listed, unless otherwise stated, are in Canadian dollars (CAD) and before taxes. Rates are subject to change without notice.
Guarantee & pre-authorization
A valid credit card must be used to guarantee your reservation. Thermëa reserves the right to cancel any reservation made with an invalid credit card.
A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically. All pre-authorizations will be linked to the credit card of the person who made the reservation.
Cancellations must be requested by email at email@example.com. Please keep in mind that:
Thermëa declines all responsibility for any loss, damage, accident, illness, closure or limitation of services, or change of schedule caused by an event of force majeure, such as bad weather, labour strike, natural disaster, or any other event beyond the control of the business. Expenses incurred as a result of any of these reasons will not be covered.
Thermëa is concerned about the privacy of its guests and undertakes to respect it. This policy has been formulated to inform all of our guests of our firm commitment to this effect. No personal information is collected or disclosed unless the prior consent of the user has been obtained voluntarily by writing directly to an email address mentioned on our site, participating in a promotion, registering for a service, creating a profile, or in any other similar way.
In order to safely provide guests with the requested services, Thermëa reserves the right to ask its guests to provide personal information or supporting documents if necessary.
Electronic tickets and resale
Illegal resale of any ticket of admission is strictly prohibited and can result in the cancellation of the purchase without refund or compensation. Admission tickets are not transferable nor exchangeable for money and are only valid for the date and time selected during the booking process.
Promotional use prohibited without permission
Without prior written authorization from Thermëa, admission tickets cannot be sold or used for advertising and/or promotional purposes (including contests and lotteries).
You must be at least 16 years of age to access the site. Guests ages 16 and 17 must present a valid piece of identification for admission. The site is unfortunately not adapted and is difficult for people with reduced mobility to access.
The thermal experience is not recommended for people with heart problems, hypertension, breathing problems, angina, or diabetes.
It is strictly forbidden to bring in outside food or alcohol.
For our guests’ well-being, smoking and vaping are prohibited on site. This includes tobacco and the consumption of any derivative of cannabis.
Thermëa reserves the right to inspect the bags and/or lockers of its visitors in the presence of the guest in the event that there is reasonable doubt that they contain items against regulations.
Refusal of access and expulsion
Thermëa reserves the right to refuse access or expel a guest whom it considers acting against its code of ethics, values, or behavioral etiquette. Exchanges on our site, as well as our social media platforms, must be carried out in a respectful, harmonious, and courteous manner. Guests can express disagreement with an idea while respecting employees and other guests. Insulting, threatening, or harassing another guest or employee is prohibited. In addition, defamatory, indecent, hateful, racist, xenophobic, homophobic, sexist, vulgar, or discourteous statements or any other violent act will not be tolerated.
Modification of terms
To learn more about the conditions of sales associated with the purchase of gift certificates, please refer to our dedicated page by clicking the button below.