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FAQ

Here are the answers to the most frequently asked questions

DISCOVER THE THERMAL EXPERIENCE

The thermal experience involves alternating between heat, cold, and rest to eliminate toxins, stimulate blood circulation, and increase your cardiac rhythm to gain a profound feeling of well-being.

We recommend repeating this cycle three or four times for an optimal thermal experience.

The thermal cycle

The thermal experience allows you to use our facilities for a full day. You can enjoy our 3 baths (hot, cold and temperate), 3 saunas, outdoor and indoor relaxation areas, exfoliation room as well as a restaurant and a terrace.

Please note that in order to maintain a relaxing environment and to preserve the quality of your experience, access to the thermal experience may be limited, which could result in a wait period.

Discover Thermëa

PREPARE FOR YOUR VISIT TO THE SPA

Our opening hours are 9 a.m. to 10 p.m. 7 days a week, rain or shine, year-round. We are closed December 25th. If you have a massage or a body treatment, we recommend you arrive 30 minutes prior to your appointment.

We provide a towel and a locker. You should bring your bathing suit and sandals. You can also bring your bathrobe, rent one for the day or buy one at our boutique. We would recommend you bring as well as a reusable water bottle (glass containers prohibited), water fountains are available on site. Items such as bathing suit, sandals, reusable bottles, bathrobes can also be purchased at the boutique.

The house also recommends you bring reading material, sunglasses, lip balm, and sunscreen in the summer. In the winter, add a warm hat to your list.

Spa Etiquette

The site is reserved to 16 years and over.

Please note that we do not take reservations for the thermal experience. For the massages and/or treatments, we recommend reserving two weeks ahead for best availability.

The thermal experience activity takes place year-round, rain or shine. Our facilities have been designed so that you can enjoy your experience regardless of the weather. In case of a thunderstorm, the baths may be closed.

We have a restaurant on site: The Restö. During summer, we also have a terrace where you can eat or enjoy a drink with some friends! As the restaurant is integral part of the overall relaxation experience, they are exclusively for Spa customers. Please note that food cannot be brought into the spa.

No, we have a system allowing you upon your arrival to preauthorize an amount from your credit card to your electronic bracelet (the same one for your locker). It is not only convenient, but safe!

  • Choose an inexpensive swimsuit for the spa.
  • Wash your swimsuit in clear water after each use.
  • Wash your swimsuit by hand in lukewarm water, using a gentle soap.
  • Never put your swimsuit in the washer or dryer.
  • Never dry your swimsuit in the sun. You shouldn’t leave your swimsuit rolled up in a plastic bag for more than a few hours. Take it out of the bag as soon as you get home.
  • By following these tips, you will prevent salt, sand, chlorine and sunlight from prematurely ruining your swimsuit.

Coming to the spa during pregnancy is not only an enjoyable experience, but it provides the greatest benefit in relieving many ailments. Our different services offer benefits such as relieving tension, easing tired legs and improving sleep. Have a look at our Mom-to-be page for more information about what is offered to expectant mothers at Thermëa.

Mom-to-be

Of course. However, please know that the baths, saunas and relaxation areas on the spa site are reserved for guests 16 and older. Our manager on duty will be happy to show you our adapted room in the main building for you to breastfeed your baby. Please ask our manager upon your arrival so we can indicate the place beforehand.

Thermëa honors all valid gift certificates and this, regardless of their expiration date. However, please note that after one year from the date of purchase, it is valid only for its monetary value.

We can try to help you find it. However, please note that we will not perform a search on site. This is to protect the identity and personal information of the buyer. Write to us at info@thermea.ca. You will receive a response within 7 to 10 business days.

Yes, we have created turnkey options just for groups, to complete your visit and make your life easier! All those options include our “concierge” service: everything is organised for you and ready for your arrival at the spa. Have a look at our Group reservations page for more details.

Groups

We are currently working on a recognition program. More details will be available in 2017.

No, we do not have lodging on site but we are pleased to be associated with hotel partners.

No, we do not have a meeting or reception room.

TO KNOW MORE ABOUT MASSAGES AND BODY TREATMENTS

At Thermëa, we give you the choice to come for just a massage, or for a package including several services. Thus, you have the choice to get a “Thermal experience & Massage” package (Spa Packages), or a massage only (A la carte rates).

You can cancel and/or reschedule a massage or body treatment without charge until 24 hours before your appointment. A $95 +tx cancellation fee will be applied if the cancellation is within 24 hours of the scheduled massage and or treatment.

Since all of our massage therapists are accredited, they can issue receipts for insurance purposes.

For the massages and/or treatments, we recommend reserving two weeks ahead for best availability. You can reserve online or by calling 204-284-6868. Your credit card number will be asked, only to confirm the reservation. You can enjoy a massage and or a treatment even if you do not wish to partake in the thermal experience.

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health sheet we ask all clients to fill out before their massage. The thermal experience may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypotension, especially when these conditions are viewed as serious and/or uncontrolled.
In case of doubt as to your condition, ask for your doctor’s opinion.

Our therapist team works professionally, with the greatest respect for each individual. You may wish to know that a sheet covers you at all times to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

Yes, we can provide you with a new receipt for insurance purposes. Please send an email to info@thermea.ca with your name, the date of your appointment, and your mailing address. You will receive a new receipt by mail within 7 to 10 days for addresses in Winnipeg, and 10 to 20 days for addresses outside of Winnipeg.

We have not answered your question? Write to us at info@thermea.ca