FAQ

Here are the answers to the most frequently asked questions

COVID-19: MOST FREQUENTLY ASKED QUESTIONS

Our business hours at 8:30 a.m. to 10:00 p.m., seven days a week.

 

Our restaurants’ hours are as follows:

  • Cafe | 9 a.m. to 10:45 a.m.
  • Restö | including lounge and patio| 11 a.m. to 9:15 p.m.
  • Beergarden | 2 p.m. to 6 p.m. | depending on weather

The complete spa experience is available! 

Simply click here to make a reservation

You may also continue to enjoy spa food delivery and takeout here.

We continue to follow all recommendations from public health officials and will continue to do so with the highest level of care.

 

Yes, starting September 3, 2021, you will need an immunization card or equivalent adequate proof of vaccination to visit the spa. To learn more about the immunization card, visit the Government of Manitoba’s dedicated website. 

Please note that you must wait 14 days after your second dose of the vaccine before visiting the spa.

Yes, in accordance with the Government of Manitoba’s health regulations, masks must be worn. Please bring your own mask and wear it when you arrive at the spa.

Starting August 28, 2021, a new public health order requiring mask use in all indoor public spaces across the province was put in place.

The mask should be combined with other protective measures to maximize protection. As such, hand-sanitizing stations are available to enable you to wash/disinfect your hands on a regular basis.

 

 

Yes, you may still visit the spa! People travelling to Manitoba must show proof issued by their country or Canadian province that they have had two doses or a mix of the following recognized vaccines: 

  • Pfizer 
  • Moderna 
  • AstraZeneca 
  • Janssen (only one dose required).”  

Proof of vaccination must be accompanied by government-issued ID. 

Please note that you must wait 14 days after your second dose of the vaccine before visiting the spa.

To learn more about the immunization card, visit the Government of Manitoba’s dedicated website. 

The following documents are considered valid proof of immunization in Manitoba: 

  • Manitoba Immunization Card  
  • National Defence Canada COVID-19 Vaccine Record/Card 
  • Canadian Public Health Association (CPHA) Travel Vaccination Record 
  • an official document issued by a Canadian province or territory containing information of a person’s COVID-19 vaccination history.” 

Please note that you must wait 14 days after your second dose of the vaccine before visiting the spa.

For both visitors and residents of Manitoba, proof of vaccination must be accompanied by government-issued ID. 

To learn more about the immunization card, visit the Government of Manitoba’s dedicated website. 

For residents of Manitoba, a QR code containing your immunization status has been made available to all. You may show it in two ways: 

  • Through the Manitoba immunization card mobile application  
  • Using their physical immunization card  

  

Visitors of Manitoba must show official proof of having received their second vaccine or one Janssen dose.  

 

For both visitors and residents of Manitoba, proof of vaccination must be accompanied by government-issued ID. 

Starting September 3, 2021, you will be required to show your immunization card or proof of vaccination at the reception during the check-in process.  

You will not be asked to show your proof of vaccination elsewhere on the site.  

No. You are not required to carry your immunization card or proof of vaccination on-site. You may leave it in your locker after having checked in.   

Yes! Reservations remain 100% refundable to the original method of payment if cancelled at least 48 hours before your reservation time.  

If you are not fully immunized, you may contact us to cancel your reservation.  

Should you be denied entry following health screening questions, a credit in the form of a gift certificate for the value of your reservation will be provided. 

Please note that you must wait 14 days after your second dose of the vaccine before visiting the spa.

Yes. Starting September 3, 2021, an immunization card or proof of vaccination will be required to access the spa.  

To learn more about the immunization card, visit the Government of Manitoba’s dedicated website. 

No, there are no time limits. You may enjoy your time at the spa from the time of your arrival to our closing time, which is currently 10:00 p.m.

It can’t be said enough – your health and the health of our employees is our number one priority. We’ve created a working group specifically dedicated to responding to COVID-19 and to implementing the recommendations of the public health authorities. We’re also collaborating with the industry at large to produce the highest safety standards worldwide.

We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, reducing capacity to ensure physical distancing, screening our guests for symptoms on-site and requiring proof of immunization.

We continue to follow all recommendations from public health officials and will continue to do so with the highest level of care.

Yes! Guests are invited to bring their own water bottles. Re-fill stations are available at the front desk and in the Lounge. Tea is also available at the front desk.

Reservations are required and can be made online or by phone (1 855 284-6868). We will no longer be allowing walk-ins. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.  

We ask that our guests work with us to maintain the safety and security both of our employees and of the other guests. If you are feeling ill or experiencing any symptoms of COVID-19 (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) please reschedule your visit by contacting our customer service centre. 

Click here to learn more about Manitoba’s COVID-19 response. 

Yes. For more information, read our conditions of sale. 

 

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now. 

You may do so online or by phone (1 855 284-6868 between 9 a.m. and 5 p.m.). When making your reservation online, you must use your gift certificate at the time of booking. 

Do note that we require a credit card for every reservation no matter if a gift certificate is used. A valid credit card must be used to guarantee your reservation. Thermëa by Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

If your gift certificate starts with “WP”, you may need to give us a call to make the reservation. We are happy to assist you between 9 a.m. and 5 p.m. every day of the week.  

Yes, our gift certificates forever hold their value!

When you first arrive at the spa, wearing your mask, our receptionist will remind you that your mask must be worn in all indoor areas (it may be removed in baths, when sitting down in restaurants or rest areas or saunas).  

Starting September 3, 2021, you will be required to show your immunization card or appropriate proof of vaccination at the reception during check-in. Simply have your documents in hand (QR code or card for Manitoba residents and official proof for visitors) as well as your official photo ID. You will not be asked to show your proof of vaccination or photo ID for the remainder of your visit.  

From there, simply collect your bracelet and you are on your way to enjoy a peaceful day.  

We encourage all our guests to review the following web pages to prepare for their visit to the spa:  

It should be noted that at this time, for hygiene and sanitation reasons, we ask our guests to leave their personal bathrobes at home. 

Please note that our customer service centre is experiencing an above-average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you. Our phone lines are open every day between 9 a.m. and 4 p.m. 

We recommend that you try using our messaging application on our website for a timely answer.

Email remains a valid point of contact. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing. 

Spa Policies

The site is reserved to those 16 years old and over. Guests may be asked to present an identification card to access the site.  

Our spa is open year-round, rain or shine. Our facilities have been designed so that you can enjoy your spa experience regardless of the weather. 

Weather forecasts do not affect your reservation, and Thermëa does not offer compensation for bad weather. However, if you wish to reschedule, please advise us 24 hours prior to your visit. We would like to take this opportunity to inform you that the rainy days are quieter and very pleasant! We offer comfortable relaxation areas and shelters to relax, and our saunas and hot baths will warm you up.  

Please note that in the case of a thunderstorm, the baths will be closed temporarily. 

For more information, please consult our conditions of sale 

Cancellations must be made by email at info@thermea.ca. Cancellation fees will apply based on when the notice is received prior to the time of your reservation: 

  • 100% of the purchase price is refunded if you cancel at least 3 days prior. 
  • 50% of the purchase price is refunded if you cancel between 24 to 72 hours prior. 
  • No refund will be issued if you cancel less than 24 hours prior. 

It is possible to reschedule your visit free of charge by contacting our Customer Service Centre by live chat or phone. This request must be submitted prior to 3 p.m. the day before your reservation. 

For more information, read our conditions of sale 

RESERVATION AND FACILITY INFORMATION

Yes! Reservations are required and can be made online or by phone (1 855 284-6868). We will no longer be allowing walk-ins. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.  

Book now!  

In an effort to protect your health and create a contactless experience, guests are now required to pay in advance for their reservation at the moment of booking.  

A valid credit card must be used to guarantee your reservation. Thermëa by Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

For more information, see our conditions of sale 

A valid credit card must be used to guarantee your reservation. Thermëa by Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

No, the thermal experience is not included in the purchase of a massage and body care treatment. However, they must be booked in tandem, meaning that massages and body care treatments are an addition to the thermal experience.

See our à la carte rates

In an effort to create a contactless experience, all on-site purchases must be made with an electronic wristband. 

On the day of your visit, you will be given an electronic wristband to open your locker. The wristband is also used to pay for your purchases on site. A pre-authorization of $150 per guest is held on your credit card the day of your visit to allow you to make purchases with the wristband. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically. 

For more information, see our conditions of sale 

No, we do not have a meeting or reception room at this time.

GIFT CERTIFICATES

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now 

Thermëa honours all valid gift certificates. Gift certificates that expired before June 30, 2010 will not be honoured. This is the date on which the regulations regarding gift certificates came into effect. 

Please note that promotional gift certificates are valid for a period of one year only and have no monetary value after their expiration date. You can tell if you have a promotional gift certificate if the barcode in the bottom right hand corner begins with the letters “WP”.  

In the event that you lose your gift certificate we will be happy to assist you. However, please note that in order to protect the identity and personal information of the buyer, we will not perform a search upon your arrival to the spa. Instead, write to us in advance of your spa visit at info@thermea.ca and we will gladly help you.  

PREGNANT AND NURSING WOMEN

Please keep in mind that our baths, saunas, and relaxation areas are reserved for people aged 16 and over. However, we do have space for mothers to breastfeed or express their milk on-site. Simply inquire when you arrive at the spa, and we will be happy to let you know where the room is and how it works.  

Coming to the spa during pregnancy can be a pleasant experience and can provide many benefits. Our services can help to relieve tension, soothe heavy legs, and improve sleep. There are several options available to expectant mothers who want to take full advantage of a day at the spa, including:  

  • Mom-to-be massages are specifically  designed for your needs and comfort  
  • Facial and foot treatments
  • The temperate Tempër pool, which is heated to around 21°C 
  • Many of our other pools are 37°C 
  • Numerous relaxation areas 
  • Our Restö and Lounge dining areas  

Please note that hot tubs, saunas, and exfoliation are not recommended for pregnant women, and it is important to always consult your doctor for personalized medical advice.  

HEALTH AND SAFETY

Thermal Experience 

The thermal experience may present risks for those suffering from angina, heart or respiratory problems, diabetes, and hyper- or hypotension – especially when these conditions are viewed as serious and/or uncontrolled.  

Massages and body treatments  

If you have been diagnosed with cancer, are in remission, or have undergone major surgery in the last three months, it is possible that a note from your health care provider will be required.  

Prior to receiving any massage or body treatment, we ask all clients to fill out and sign a health form as a means of certifying that you have declared any health conditions.  

Please be sure to always consult with your doctor for personalized medical advice. 

Yes! All our massage therapists are registered and as such can issue receipts for insurance purposes.  

We do suggest you validate your coverage with your insurance provider beforehand and confirm their requirements.

Yes! We can provide you with a new receipt for insurance purposes. Please send an email to info@thermea.ca with your name, the date of your visit, and a brief message indicating you wish to have a new receipt issued. You will receive a new receipt by email within two to three business days. 

Spa Etiquette

If you have questions relating to the day of your visit, we recommend that you review our Spa Etiquette, which outlines our code of conduct and provides useful information about our site operations. 

Still have questions? 

If your question hasn’t been answered, please feel free to contact us through our messaging application on our website, by email at info@thermea.ca, or by phone at 1 866 575-3700 between 9 a.m. and 5 p.m. We will be happy to help!