COVID-19 Updates

We all deserve a moment's respite

We follow, adopt and respect all measures and instructions issued by public health officials with the highest level of care. 

The well-being of our guests, artisans and community is and has always been our priority. We have taken all the necessary measures to ensure that every step of your visit to Thermëa is safe and peaceful. 

As the situation continuously evolves, so do our preventive measures. If you have any questions regarding recent Government announcements and their impact on the spa, do prioritize our online messaging application. We are currently receiving a high level of calls and ask that you be understanding with our artisans.

We wish to thank you for your continued support and ask you to join us in our efforts to protect our community.  

COVID-19: Frequently Asked Questions

We’re here to answer your questions in this unprecedented time  


We understand that our guests have questions about the spa experience and what steps we’re taking in response to COVID-19. Below, we’ve listed the answers to our most frequently asked questions. If you require more information, please consult our full FAQ page.

View all frequently asked questions


Our business hours at 8:30 a.m. to 10:00 p.m., seven days a week.


Our restaurants’ hours are as follows:

  • Cafe | 9 a.m. to 11:30 a.m.
  • Restö | including lounge and patio| 12 p.m. to 8:00 p.m.

The complete spa experience is available! 

Simply click here to make a reservation

You may also continue to enjoy spa food delivery and takeout here.

We continue to follow all recommendations from public health officials and will continue to do so with the highest level of care.


Yes, starting September 3, 2021, you will need an immunization card or equivalent adequate proof of vaccination to visit the spa. To learn more about the immunization card, visit the Government of Manitoba’s dedicated website. 


Please note that you must wait 14 days after your second dose of the vaccine before visiting the spa.

Yes, in accordance with the Government of Manitoba’s health regulations, masks must be worn. Please bring your own mask and wear it when you arrive at the spa.

Starting August 28, 2021, a new public health order requiring mask use in all indoor public spaces across the province was put in place.

The mask should be combined with other protective measures to maximize protection. As such, hand-sanitizing stations are available to enable you to wash/disinfect your hands on a regular basis.



Yes, you may still visit the spa! People travelling to Manitoba must show proof issued by their country or Canadian province that they have had two doses or a mix of the following recognized vaccines: 

  • Pfizer 
  • Moderna 
  • AstraZeneca 
  • Janssen (only one dose required).”  

Please note that you must wait 14 days after your second dose of the vaccine before visiting the spa.

Proof of vaccination must be accompanied by government-issued ID. 

To learn more about the immunization card, visit the Government of Manitoba’s dedicated website. 

The following documents are considered valid proof of immunization in Manitoba: 

  • Manitoba Immunization Card  
  • National Defence Canada COVID-19 Vaccine Record/Card 
  • Canadian Public Health Association (CPHA) Travel Vaccination Record 
  • an official document issued by a Canadian province or territory containing information of a person’s COVID-19 vaccination history.” 


For both visitors and residents of Manitoba, proof of vaccination must be accompanied by government-issued ID. 

Please note that you must wait 14 days after your second dose of the vaccine before visiting the spa.

To learn more about the immunization card, visit the Government of Manitoba’s dedicated website. 

For residents of Manitoba, a QR code containing your immunization status has been made available to all. You may show it in two ways: 

  • Through the Manitoba immunization card mobile application  
  • Using their physical immunization card  


Visitors of Manitoba must show official proof of having received their second vaccine or one Janssen dose.  


For both visitors and residents of Manitoba, proof of vaccination must be accompanied by government-issued ID. 

Starting September 3, 2021, you will be required to show your immunization card or proof of vaccination at the reception during the check-in process.  

You will not be asked to show your proof of vaccination elsewhere on the site.  

No. You are not required to carry your immunization card or proof of vaccination on-site. You may leave it in your locker after having checked in.   

Yes! Reservations remain 100% refundable to the original method of payment if cancelled at least 48 hours before your reservation time.  

If you are not fully immunized, you may contact us to cancel your reservation.  

Should you be denied entry following health screening questions, a credit in the form of a gift certificate for the value of your reservation will be provided. 

Please note that you must wait 14 days after your second dose of the vaccine before visiting the spa.

Yes. Starting September 3, 2021, an immunization card or proof of vaccination will be required to access the spa.  

To learn more about the immunization card, visit the Government of Manitoba’s dedicated website. 

No, there are no time limits. You may enjoy your time at the spa from the time of your arrival to our closing time, which is currently 10:00 p.m.

It can’t be said enough – your health and the health of our employees is our number one priority. We’ve created a working group specifically dedicated to responding to COVID-19 and to implementing the recommendations of the public health authorities. We’re also collaborating with the industry at large to produce the highest safety standards worldwide.

We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, reducing capacity to ensure physical distancing, screening our guests for symptoms on-site and requiring proof of immunization.

We continue to follow all recommendations from public health officials and will continue to do so with the highest level of care.

Yes! Guests are invited to bring their own water bottles. Re-fill stations are available at the front desk and in the Lounge. Tea is also available at the front desk.

Reservations are required and can be made online or by phone (1 855 284-6868). We will no longer be allowing walk-ins. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.  

We ask that our guests work with us to maintain the safety and security both of our employees and of the other guests. If you are feeling ill or experiencing any symptoms of COVID-19 (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) please reschedule your visit by contacting our customer service centre. 

Click here to learn more about Manitoba’s COVID-19 response. 

Yes. For more information, read our conditions of sale. 

When you first arrive at the spa, wearing your mask, our receptionist will remind you that your mask must be worn in all indoor areas (it may be removed in baths, when sitting down in restaurants or rest areas or saunas).  

Starting September 3, 2021, you will be required to show your immunization card or appropriate proof of vaccination at the reception during check-in. Simply have your documents in hand (QR code or card for Manitoba residents and official proof for visitors) as well as your official photo ID. You will not be asked to show your proof of vaccination or photo ID for the remainder of your visit.  

From there, simply collect your bracelet and you are on your way to enjoy a peaceful day.  

We encourage all our guests to review the following web pages to prepare for their visit to the spa:  

It should be noted that at this time, for hygiene and sanitation reasons, we ask our guests to leave their personal bathrobes at home. 

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now. 

You may do so online or by phone (1 855 284-6868 between 9 a.m. and 5 p.m.). When making your reservation online, you must use your gift certificate at the time of booking. 

Do note that we require a credit card for every reservation no matter if a gift certificate is used. A valid credit card must be used to guarantee your reservation. Thermëa by Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

If your gift certificate starts with “WP”, you may need to give us a call to make the reservation. We are happy to assist you between 9 a.m. and 5 p.m. every day of the week.  

Yes, our gift certificates forever hold their value!

Please note that our customer service centre is experiencing an above-average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you. Our phone lines are open every day between 9 a.m. and 4 p.m. 

We recommend that you try using our messaging application on our website for a timely answer.

Email remains a valid point of contact. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing. 

What our guests have to say about our new spa experience

We welcome your feedback to help us continue to improve your experience.

Visit our Testimonial Page

First time and definitely won't be my last. This place was AMAZING! Friendly staff, great atmosphere, and the other guests were very respectful.
— Diane Lindsay —

Enhance your self-care routine 

Whether at home or at the spa, we want to provide you with as many ways to enhance your well-being as possible. Read our latest blog posts for tips and tricks to integrate wellness practices into your lifestyle.

Discover our blog


Nothing quite melts the stress away at the end of a long day like a gloriously warm and calming bath. Pressing the pause button and setting time aside to decompress is instrumental to wellness.


Whether you’re a novice or connoisseur of the essential oil world, there’s always room to find your favourite. While we’re quite fond of eucalyptus and lavender, there is a myriad of options to choose from.


Enter the power bowl—a perfectly balanced and nutritious meal that’s just as pretty as it’s tasty. Whether you’re in a pinch, meal-prepping or just looking to diversify your weekly menu, when it comes to power bowls, there are no rules.  

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