Slowly & Safely

Your Well-Being at the Heart of Our Actions

Following the recent announcement made by the Government of Manitoba, please note that, from May 9 to May 30, only our massage therapy services will be available at the spa as they are priority services deemed beneficial to your well-being. 

You will also continue to be able to enjoy delicious spa food, at home, order here.

We continue to follow all recommendations from public health officials and will continue to do so with the highest level of care.

The well-being of our guests, our employees and our community is fundamental to us. We ask that you join us in our efforts to keep everyone safe. We have taken all the necessary measures to ensure that every step of your visit Thermëa is as safe and peaceful as can be.

From the bottom of our hearts, thank you for your continued trust and support.

COVID-19: Frequently Asked Questions

We’re here to answer your questions in this unprecedented time  

 

We understand that our guests have questions about the spa experience and what steps we’re taking in response to COVID-19. Below, we’ve listed the answers to our most frequently asked questions. If you require more information, please consult our full FAQ page or our list of preventative measures.  

View all frequently asked questions

 

Our business hours at 8:30 a.m. to 10:00 p.m., seven days a week.

 

Following the recent announcement made by the Government of Manitoba, from May 9 to May 30, only our massage therapy services and food takeaway remain available.

 

You can schedule your massage online right away, in complete safety. Simply click here to make a reservation

You may also continue to enjoy spa food delivery and takeout here.

We continue to follow all recommendations from public health officials and will continue to do so with the highest level of care.

As such, identification for each guest will be required upon arrival to confirm that visitors arriving together belong to the same household. Furthermore, reduced capacity and social distancing are in place throughout the site. Masks are also to be worn indoors by visitors and employees alike.

Please note that in-restaurant dining is temporarily unavailable from May 9 to May 30. However, you may still enjoy spa food at home by ordering pickup or takeaway here.

 

All of our guests are welcome to eat in our restaurants, whether they have reserved the complete spa experience or simply a massage or body care treatment.

Please note that the thermal experience is temporarily unavailable from May 9 to May 30.

 

No, there are no time limits. You may enjoy your time at the spa from the time of your arrival to our closing time, which is currently 10:00 p.m.

It can’t be said enough – your health and the health of our employees is our number one priority. We’ve created a working group specifically dedicated to responding to COVID-19 and to implementing the recommendations of the public health authorities. We’re also collaborating with the industry at large to produce the highest safety standards worldwide.  

We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, significantly reducing capacity to ensure physical distancing, and screening our guests for symptoms on site.    

We continue to follow all recommendations from public health officials and will continue to do so with the highest level of care.

As such, identification for each guest will be required upon arrival to confirm that visitors arriving together belong to the same household. Furthermore, reduced capacity and social distancing are in place throughout the site. Masks are also to be worn indoors by visitors and employees alike.

For more information, read our full list of preventative measures.  

Yes, as you walk through our interior areas.

The Manitoba Province requires that a mask be worn in enclosed or partially covered public spaces, and/or if the area does not permit physical distancing.

Please bring your own mask and wear it when you arrive at the spa. Our receptionists will remind you that it is required to wear it when walking within the spa and the enclosed areas on-site.

  • Wearing a mask is required for all guests during a massage/body care (except for face care).
  • It is also required to wear a mask when walking within the spa, such as in hallways and changing rooms, and where physical distancing is not possible.
  • In saunas, relaxation areas, gazebos or yurts, and in our food service areas, we ask that you wear the mask until you are seated on a bench or seat. These are arranged or identified in order to maintain recommended distancing. You will be permitted to remove your mask once you are comfortably seated. It will have to be replaced when leaving the area.

The mask should be combined with other protective measures to maximize their protection. As such, hand-sanitizing stations are available to enable you to wash/disinfect your hands on a regular basis.

Please note that our saunas are temporarily unavailable from May 9 to May 30.

 

Guests will no longer have to wait in line to enter our saunas. We have introduced Sauna Tokens to make your spa experience as smooth and safe as possible.

What is a Sauna Token? 

A Sauna Token is a small wooden coin that provides our guests with the ability to reserve a seat for a specific 15-minute time slot, without needing to rush to wait in line in hopes of getting a seat in the next time slot.  Tokens are available for the next four time slots.  People residing in the same household are permitted to sit next to each other and will be provided one token per household, with each bracelet number recorded to ensure capacity limitations are respected. 

Do note that our artisans will clean the sauna between each time slot.

How do I get one? 

Sauna tokens can be requested at our Finlandia, or Vaporo saunas from any of our artisans for the next available time slot. We will record your locker number for tracking purposes. 

How do I know when to use it? 

At each sauna, there will be a sign posted which indicates the associated colour of the token for the next time slot. 

Can I have more than one sauna token? 

We will only provide one token per guest, per sauna at any given time.  As the capacity of our saunas and steam rooms is limited, we ask that guests who reside within the same household designate only one person to hold the token(s) for their entire party. 

How do I redeem my Sauna Token? 

Please present yourself at the sauna 5 minutes in advance of the start time.  Our saunameister will collect your token and verify the locker numbers of each guest. 

What happens if I miss my timeslot? 

If you miss your time slot, we will gladly exchange your token for the next available timeslot.  Please note that due to limited available seats we will require guests to re-register for any missed timeslots.  Tokens are may not be carried over without re-registering. 

 

Please note that our saunas are temporarily unavailable from May 9 to May 30.

A Sauna Token is a small wooden coin that provides our guests with the ability to reserve a seat for a specific 15-minute time slot, without needing to rush to wait in line in hopes of getting a seat in the next time slot.  Tokens are available for the next four time slots.  People residing in the same household are permitted to sit next to each other and will be provided one token per household, with each bracelet number recorded to ensure capacity limitations are respected. 

Do note that our artisans will clean the sauna between each time slot.

How do I get one? 

Sauna tokens can be requested at our Finlandia, or Vaporo saunas from any of our artisans for the next available time slot. We will record your locker number for tracking purposes. 

How do I know when to use it? 

At each sauna, there will be a sign posted which indicates the associated colour of the token for the next time slot. 

Can I have more than one sauna token? 

We will only provide one token per guest, per sauna at any given time.  As the capacity of our saunas and steam rooms is limited, we ask that guests who reside within the same household designate only one person to hold the token(s) for their entire party. 

How do I redeem my Sauna Token? 

Please present yourself at the sauna 5 minutes in advance of the start time.  Our Saunameister will collect your token and verify the locker numbers of each guest. 

What happens if I miss my timeslot? 

If you miss your time slot, we will gladly exchange your token for the next available timeslot.  Please note that due to limited available seats we will require guests to re-register for any missed timeslots.  Tokens are may not be carried over without re-registering. 

 

Yes! Guests are invited to bring their own water bottles. Re-fill stations are available at the front desk and in the Lounge. Tea is also available at the front desk.

Yes! The showers, as well as the full locker rooms, are available. However, capacity has been reduced. As such, there may be a short wait time.

Reservations are required and can be made online or by phone (1 855 284-6868). We will no longer be allowing walk-ins in an effort to control the number of people on site at any given momentTo ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.  

When you make your reservation, you will be required to certify that neither yourself nor any member of your party:  

  • Are experiencing any of the COVID-19 symptoms (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) 
  • Have travelled outside the country in the last 14 days 
  • Are waiting for the results of a COVID-19 test 
  • Have been in contact with a confirmed case of COVID-19 in the past 14 days 

We ask that our guests work with us to maintain the safety and security both of our employees and of the other guests. If you are feeling ill or experiencing any symptoms of COVID-19 (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) please reschedule your visit by contacting our customer service centre. We will be carefully screening each guest before they enter the spa, and we reserve the right to refuse entry to anyone exhibiting symptoms of any kind 

Given the current circumstances, we’ve relaxed our cancellation policy, so you have more time to make changes to your reservation. You can now modify your reservation up until the day before your visit by getting in touch with our customer service centre through live chat on our website or by phone. For more information, read our conditions of sale. 

We encourage all our guests to review the following web pages to prepare for their visit to the spa:  

It should be noted that at this time, for hygiene and sanitation reasons, we ask our guests to leave their personal bathrobes at home. 

  • To help us maintain physical distancing measures on-site, please arrive on time for your reservation. 
  • You will be greeted by an attendant upon arrival who will ask a few questions to assess whether you are experiencing any symptoms or if you have been in contact with anyone who has had symptoms.  
  • You will be asked to provide identification so we may confirm that guests arriving together belong to the same household.
  • We reserve the right to refuse entry to guests exhibiting symptoms of any kind.  
  • Once you complete the screening process you will be asked to wash your hands thoroughly and carefully and will then be able to complete the rest of the registration process. 
  • For gratuity purposes, we ask you to provide an exact amount of cash since money exchanges will not be available for the time being.

To learn more, read our full list of preventative measures 

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now. 

You may do so online or by phone (1 855 284-6868 between 9 a.m. and 5 p.m.). When making your reservation online, you must use your gift certificate at the time of booking. 

Do note that we require a credit card for every reservation no matter if a gift certificate is used. A valid credit card must be used to guarantee your reservation. Thermëa by Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

If your gift certificate starts with “WP”, you may need to give us a call to make the reservation. We are happy to assist you between 9 a.m. and 5 p.m. every day of the week.  

Yes, our gift certificates forever hold their value!

Please note that our customer service centre is experiencing an above-average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you. Our phone lines are open every day between 9 a.m. and 5 p.m. 

We recommend that you try using our messaging application on our website for a timely answer.

Email remains a valid point of contact. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing. 

What our guests have to say about our new spa experience

We welcome your feedback to help us continue to improve your experience.

Visit our Testimonial Page

First time and definitely won't be my last. This place was AMAZING! Friendly staff, great atmosphere, and the other guests were very respectful.
— Diane Lindsay —

Enhance your self-care routine 

Whether at home or at the spa, we want to provide you with as many ways to enhance your well-being as possible. Read our latest blog posts for tips and tricks to integrate wellness practices into your lifestyle.

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