A Safe Respite

YOUR WELL-BEING AT THE HEART OF OUR ACTIONS

At Thermëa, the well-being of our guests and community is fundamental to us. Following the announcement made by the Government of Manitoba, please note that our thermotherapy facilities (saunas, pools and relaxation areas), as well as our restaurants, will be closed for an undetermined period while our region remains a red zone.  

It is with enthusiasm and relief that we announce that our massage therapy as well as our food takeout services will continue to be available to you. We consider these services to be essential to everyone’s physical and mental wellbeing, especially during this trying period. You can now book a fully secure massage online. 

You may also order spa food for safe pickup or contactless delivery here. 

The current situation brings its share of challenges, whether for our loved ones, our partners or various companies in the region. It requires boldness, resourcefulness, and sharp reflexesOver the last few months, we have had to swiftly find solutions to offer our visitors an environment that allows them to relax while ensuring the safety of everyone, guests and employees alike. If we have succeeded in doing so, it is thanks to you. Together, we will once again join forces and continue moving forward. 

COVID-19: Frequently Asked Questions

We’re here to answer your questions in this unprecedented time  

 

We understand that our guests will have questions about the spa experience and what steps we’re taking to support you in response to COVID-19. Below, we’ve listed the answers to our most frequently asked questions. If you require more information, please consult our full FAQ page or our full list of preventative measures.  

View all frequently asked questions

 

Yes, our massage therapy services are currently available and open. You can schedule your massage online right away, in complete safety. Simply click here to make a reservation

We also offer spa food delivery and takeout here.

Our business hours at 9:00 a.m. to 6:00 p.m., seven days a week.

Our massages are available between 9:30 a.m. and 5:30 p.m., seven days a week.

Our food delivery and takeout services are available between noon and 7:00 p.m., from Thursday to Saturday.

At the moment, we are only taking reservations for massages, as well as offering food delivery and takeoutAs our other services become available, we will update this page with the relevant information.   

It can’t be said enough – your health and the health of our employees is our number one priority. We’ve created a working group specifically dedicated to responding to COVID-19 and to implementing the recommendations of the public health authorities. We’re also collaborating with the industry at large to produce the highest safety standards worldwide.  

We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, significantly reducing capacity to ensure physical distancing, and screening our guests for symptoms on site.    

For more information, read our full list of preventative measures.  

Yes, as you walk through our interior areas.

The Manitoba Province requires that a mask or a full-face piece be worn in enclosed or partially covered public spaces, and/or if the area does not permit physical distancing.

First of all, please bring your own mask and wear it when you arrive at the spa. Our receptionists will remind you that it is required to wear it when walking within the spa and the enclosed areas on-site.

  • Wearing a mask is required for all guests during a massage/body care (except for face care).
  • It is also required to wear a mask when walking within the spa, such as in hallways and changing rooms, and where physical distancing is not possible.
  • In saunas, relaxation areas, gazebos or yurts, and in our food service areas, we ask that you wear the mask until you are seated on a bench or seat. These are arranged or identified in order to maintain recommended distancing. You will be permitted to remove your mask once you are comfortably seated. It will have to be replaced when leaving the area.

The mask or full-face piece should be combined with other protective measures to maximize their protection. As such, hand-sanitizing stations are available to enable you to wash/disinfect your hands on a regular basis.

Reservations are required and can be made online or by phone (1 855 284-6868). We will no longer be allowing walk-ins in an effort to control the number of people on site at any given momentTo ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.  

When you make your reservation, you will be required to certify that neither yourself nor any member of your party:  

  • Are experiencing any of the COVID-19 symptoms (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) 
  • Have travelled outside the country in the last 14 days 
  • Are waiting for the results of a COVID-19 test 
  • Have been in contact with a confirmed case of COVID-19 in the past 14 days 

We ask that our guests work with us to maintain the safety and security both of our employees and of the other guests. If you are feeling ill or experiencing any symptoms of COVID-19 (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) please reschedule your visit by contacting our customer service centre. We will be carefully screening each guest before they enter the spa, and we reserve the right to refuse entry to anyone exhibiting symptoms of any kind 

Given the current circumstances, we’ve relaxed our cancellation policy, so you have more time to make changes to your reservation. You can now modify your reservation up until the day before your visit by getting in touch with our customer service centre through live chat on our website or by phone. For more information, read our conditions of sale. 

We encourage all our guests to review the following web pages to prepare for their visit to the spa:  

It should be noted that at this time, for hygiene and sanitation reasons, we ask our guests to leave their personal bathrobes at home. 

  • To help us maintain physical distancing measures on site, please arrive a maximum of 15 minutes early for your appointment. Guests who arrive more than 15 minutes early will kindly be asked to wait in the parking lot. 
  • You will be greeted by an attendant upon arrival who will ask a few questions to assess whether you are experiencing any symptoms or if you have been in contact with anyone who has had symptoms.  
  • We reserve the right to refuse entry to guests exhibiting symptoms of any kind.  
  • Once you complete the screening process you will be asked to wash your hands thoroughly and carefully and will then be able to complete the rest of the registration process. 
  • For gratuity purposes, we ask you to provide an exact amount of cash since money exchanges will not be available for the time being.

To learn more, read our full list of preventative measures 

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now.  

If your gift certificate starts with “WP”, you may need to give us a call to make the reservation. We are happy to assist you between 9am and 5pm every day of the week.

Yes, our gift certificates forever hold their value. You can even use its monetary value for a massage!

Please note that our customer service centre is experiencing an above average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you.  

We recommend that you try using the live chat application on our website for a timely answer. Email remains a valid point of contact for non-urgent matters. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing.  

What our guests have to say about our new spa experience

We welcome your feedback to help us continue to improve your experience.

Visit our Testimonial Page

First time and definitely won't be my last. This place was AMAZING! Friendly staff, great atmosphere, and the other guests were very respectful.
— Diane Lindsay —

Enhance your self-care routine 

Whether at home or at the spa, we want to provide you with as many ways to enhance your well-being as possible. Read our latest blog posts for tips and tricks to integrate wellness practices into your lifestyle.

Read our blog

HOW TO HAVE THE PERFECT SPA DAY AT HOME

Today, bring relaxation and tranquility home by gifting yourself the perfect at-home spa day. This year more than any other, we deserve to take some time for ourselves. Let go of all your worries and create your very own haven of peace.

EXFOLIATE YOUR WAY TO BETTER SKIN THIS WINTER

As beautiful as it is, winter can take quite a toll on our skin. We have no choice but to adapt our skincare routine to the onslaught. This winter, exfoliate your way to glowing skin with these homemade recipes.

STAY TOASTY WITH OUR DELICIOUS CHAI LATTE RECIPE

During the cold season, there’s nothing quite as comforting as a warm drink, wrapped up in a blanket in front of a roaring fire. While tea and coffee are strong contenders, it’s our Chef’s chai latte that has us wanting more.

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