We understand that our guests have questions about the spa experience and what steps we’re taking in response to COVID-19. Below, we’ve listed the answers to our most frequently asked questions. If you require more information, please consult our full FAQ page.
Our business hours at 8:30 a.m. to 10:00 p.m., seven days a week.
Our restaurants’ hours are as follows:
Please be advised that proof of vaccination is no longer required as of March 15, 2022.
Masks are no longer required as of March 15, 2022.
No, there are no time limits. You may enjoy your time at the spa from the time of your arrival to our closing time, which is currently 10:00 p.m.
It can’t be said enough – your health and the health of our employees is our number one priority. We’ve created a working group specifically dedicated to responding to COVID-19 and to implementing the recommendations of the public health authorities. We’re also collaborating with the industry at large to produce the highest safety standards worldwide.
We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, reducing capacity to ensure physical distancing, screening our guests for symptoms on-site and requiring proof of immunization.
We continue to follow all recommendations from public health officials and will continue to do so with the highest level of care.
Yes! Guests are invited to bring their own water bottles. Re-fill stations are available at the front desk and in the Lounge. Tea is also available at the front desk.
Reservations are required and can be made online or by phone (1 855 284-6868). We will no longer be allowing walk-ins. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.
We encourage all our guests to review the following web pages to prepare for their visit to the spa:
It should be noted that at this time, for hygiene and sanitation reasons, we ask our guests to leave their personal bathrobes at home.
Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now.
You may do so online or by phone (1 855 284-6868 between 9 a.m. and 5 p.m.). When making your reservation online, you must use your gift certificate at the time of booking.
Do note that we require a credit card for every reservation no matter if a gift certificate is used. A valid credit card must be used to guarantee your reservation. Thermëa by Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.
A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.
If your gift certificate starts with “WP”, you may need to give us a call to make the reservation. We are happy to assist you between 9 a.m. and 5 p.m. every day of the week.
Yes, our gift certificates forever hold their value!
However, if your gift certificate starts with WP we invite you to call 1-855 284-6868 to confirm validity.
Please note that our customer service centre is experiencing an above-average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you. Our phone lines are open every day between 9 a.m. and 4 p.m.
We recommend that you try using our messaging application on our website for a timely answer.
Email remains a valid point of contact. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing.
Learn more about our work in collaboration with the Global Wellness Institute and read articles on the health benefits of saunas.