COVID-19 Updates

We all deserve a moment's respite

We follow, adopt and respect all measures and instructions issued by public health officials with the highest level of care. 

The well-being of our guests, artisans and community is and has always been our priority. We have taken all the necessary measures to ensure that every step of your visit to Thermëa is safe and peaceful. 

As the situation continuously evolves, so do our preventive measures. If you have any questions regarding recent Government announcements and their impact on the spa, do prioritize our online messaging application. We are currently receiving a high level of calls and ask that you be understanding with our artisans.

We wish to thank you for your continued support and ask you to join us in our efforts to protect our community.  

COVID-19: Frequently Asked Questions

We’re here to answer your questions in this unprecedented time  

 

We understand that our guests have questions about the spa experience and what steps we’re taking in response to COVID-19. Below, we’ve listed the answers to our most frequently asked questions. If you require more information, please consult our full FAQ page.

View all frequently asked questions

 

Our business hours at 8:30 a.m. to 10:00 p.m., seven days a week.

 

Our restaurants’ hours are as follows:

  • Cafe | 9 a.m. to 11:30 a.m.
  • Restö | including lounge and patio| 12 p.m. to 8:00 p.m.

The complete spa experience is available! 

Simply click here to make a reservation

You may also continue to enjoy spa food delivery and takeout here.

We continue to follow all recommendations from public health officials and will continue to do so with the highest level of care.

 

Please be advised that proof of vaccination is no longer required as of March 15, 2022.

Masks are no longer required as of March 15, 2022.

No, there are no time limits. You may enjoy your time at the spa from the time of your arrival to our closing time, which is currently 10:00 p.m.

It can’t be said enough – your health and the health of our employees is our number one priority. We’ve created a working group specifically dedicated to responding to COVID-19 and to implementing the recommendations of the public health authorities. We’re also collaborating with the industry at large to produce the highest safety standards worldwide.

We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, reducing capacity to ensure physical distancing, screening our guests for symptoms on-site and requiring proof of immunization.

We continue to follow all recommendations from public health officials and will continue to do so with the highest level of care.

Yes! Guests are invited to bring their own water bottles. Re-fill stations are available at the front desk and in the Lounge. Tea is also available at the front desk.

Reservations are required and can be made online or by phone (1 855 284-6868). We will no longer be allowing walk-ins. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.  

Yes. For more information, read our conditions of sale. 

We encourage all our guests to review the following web pages to prepare for their visit to the spa:  

It should be noted that at this time, for hygiene and sanitation reasons, we ask our guests to leave their personal bathrobes at home. 

Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now. 

You may do so online or by phone (1 855 284-6868 between 9 a.m. and 5 p.m.). When making your reservation online, you must use your gift certificate at the time of booking. 

Do note that we require a credit card for every reservation no matter if a gift certificate is used. A valid credit card must be used to guarantee your reservation. Thermëa by Nordik Spa-Nature reserves the right to cancel any reservation made with an invalid credit card.

A pre-authorization of $150 per guest is held on the credit card the day of your visit to allow you to make purchases with your RFID bracelet. This amount will be adjusted automatically after the visit to reflect purchases made. If the limit is reached during your visit, another pre-authorization will be processed automatically.

If your gift certificate starts with “WP”, you may need to give us a call to make the reservation. We are happy to assist you between 9 a.m. and 5 p.m. every day of the week.  

Yes, our gift certificates forever hold their value!

However, if your gift certificate starts with WP we invite you to call 1-855 284-6868 to confirm validity.

Please note that our customer service centre is experiencing an above-average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you. Our phone lines are open every day between 9 a.m. and 4 p.m. 

We recommend that you try using our messaging application on our website for a timely answer.

Email remains a valid point of contact. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing. 

What our guests have to say about our new spa experience

We welcome your feedback to help us continue to improve your experience.

Visit our Testimonial Page

First time and definitely won't be my last. This place was AMAZING! Friendly staff, great atmosphere, and the other guests were very respectful.
— Diane Lindsay —

Enhance your self-care routine 

Whether at home or at the spa, we want to provide you with as many ways to enhance your well-being as possible. Read our latest blog posts for tips and tricks to integrate wellness practices into your lifestyle.

Discover our blog

OUR 4 RECIPES FOR A RELAXING BATH

Nothing quite melts the stress away at the end of a long day like a gloriously warm and calming bath. Pressing the pause button and setting time aside to decompress is instrumental to wellness.

OUR EASY GUIDE TO ESSENTIAL OILS

Whether you’re a novice or connoisseur of the essential oil world, there’s always room to find your favourite. While we’re quite fond of eucalyptus and lavender, there is a myriad of options to choose from.

OUR GUIDE FOR THE PERFECT POWER BOWL

Enter the power bowl—a perfectly balanced and nutritious meal that’s just as pretty as it’s tasty. Whether you’re in a pinch, meal-prepping or just looking to diversify your weekly menu, when it comes to power bowls, there are no rules.  

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