We understand that our guests will have questions about the spa experience and what steps we’re taking to support you in response to COVID-19. Below, we’ve listed the answers to our most frequently asked questions. If you require more information, please consult our full FAQ page or our full list of preventative measures.
It can’t be said enough – your health and the health of our employees is our number one priority. We’ve created a working group specifically dedicated to responding to COVID-19 and to implementing the recommendations of the public health authorities. We’re also collaborating with the industry at large to produce the highest safety standards worldwide.
We’ve thoroughly examined each aspect of the experience – from the time you make your reservation to the time you leave the spa – and made the necessary adjustments to ensure your safety. We’re implementing a contactless experience as much as possible, significantly reducing capacity to ensure physical distancing, and screening our guests for symptoms on site.
For more information, read our full list of preventative measures.
Yes, as you walk through our interior areas.
The Manitoba Province requires that a mask or a full-face piece be worn in enclosed or partially covered public spaces, and/or if the area does not permit physical distancing.
First of all, please bring your own mask and wear it when you arrive at the spa. Our receptionists will remind you that it is required to wear it when walking within the spa and the enclosed areas on-site.
The mask or full-face piece should be combined with other protective measures to maximize their protection. As such, hand-sanitizing stations are available to enable you to wash/disinfect your hands on a regular basis.
Reservations are required and can be made online or by phone (1 855 284-6868). We will no longer be allowing walk-ins in an effort to control the number of people on site at any given moment. To ensure a contactless experience, you will be required to pay in advance for your reservation at the moment of booking.
When you make your reservation, you will be required to certify that neither yourself nor any member of your party:
We ask that our guests work with us to maintain the safety and security both of our employees and of the other guests. If you are feeling ill or experiencing any symptoms of COVID-19 (including, but not limited to, recent or exacerbated chronic cough, difficulty breathing, sudden loss of smell without nasal congestion and with or without loss of taste, muscle pain, intense fatigue, diarrhea) please reschedule your visit by contacting our customer service centre. We will be carefully screening each guest before they enter the spa, and we reserve the right to refuse entry to anyone exhibiting symptoms of any kind.
Given the current circumstances, we’ve relaxed our cancellation policy, so you have more time to make changes to your reservation. You can now modify your reservation up until the day before your visit by getting in touch with our customer service centre through live chat on our website or by phone. For more information, read our conditions of sale.
To learn more, read our full list of preventative measures.
Yes! Our gift certificates don’t expire, so if you weren’t able to use your certificate during our closure, you’ll be able to redeem it now.
If your gift certificate starts with “WP”, you may need to give us a call to make the reservation. We are happy to assist you between 9am and 5pm every day of the week.
Yes, our gift certificates forever hold their value. You can even use its monetary value for a massage!
Please note that our customer service centre is experiencing an above average volume during this challenging time. We apologize for any inconvenience, and we are working hard to help you.
We recommend that you try using the live chat application on our website for a timely answer. Email remains a valid point of contact for non-urgent matters. Note that it can take up to three business days for us to get back to you via email, due to the high volume we are experiencing.
Learn more about our work in collaboration with the Global Wellness Institute and read articles on the health benefits of saunas.