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Protecting your health and safety

Our preventative measures in response to COVID-19

Allow us to take care of you

As always, we continue to closely follow recommendations from public health officials, and we’re applying the highest standards in the spa industry to ensure your visit is a safe and peaceful one.

If you have additional questions, we encourage you to check out our FAQ page or contact us directly.

Reservations

  • In an effort to reduce contact and create a touchless experience, guests are now required to make a reservation either online or by phone for all our services; walk-ins are no longer accepted.
  • Guests will also be required to pay in advance, at the moment of booking.  
  • Guests are required to confirm that they are in good health before they are able to make a reservation and upon arrival. 
  • A newly relaxed cancellation policy has been implemented; modifications can be made to reservations the day before for any reason.  

 

 Physical Distancing  

  • We follow all recommendations from public health officials and will continue to do so with the highest level of care.
  • Our reservation schedules have been adjusted to better control the flow of guests checking in at any given moment.  
  • The occupancy of our services is actively monitored.
  • Click here to learn more about Manitoba’s COVID-19 response. 

 

Reducing Contact 

  • Contactless check-in kiosks have been installed.  
  • Automatic doors have been installed.
  • All receipts will be provided via email. 
  • Payments in cash are no longer accepted; guests will be asked to pay by credit, debit, or preauthorized electronic wristbands. 
  • Personal bathrobes or towels are no longer permitted. 

Personal Protection 

  • The choice to wear a mask is yours, however, they are no longer required.

 

Hygiene Measures 

  • Multiple hand sanitizing stations have been installed throughout the site. 
  • Signage indicating best handwashing practices has been installed in the relevant areas.  

 

Cleaning Procedures

  • We’ve increased our housekeeping staff as well as the frequency with which our public spaces are cleaned every hour.  
  • New procedures and products have been implemented to ensure a more intense sanitization of our facilities.  

Water Quality

The very essence of our success as a spa centre in a natural setting is water. Thermëa by Nordik Spa-Nature, water quality must not just be excellent, it must surpass all standards of excellence.

We strive toward this goal every hour of every day, using a three-pronged approach:

1- Trained, experienced staff

 The team that monitors our various pools is made up entirely of certified pool operators, who are in constant action throughout our daily operations. Few establishments hire such specifically qualified personnel for this job.

2- Cutting-edge equipment

 Our powerful supply and pumping systems ensure that the water in our pools is completely filtered every 30 minutes. A computerized monitoring system analyzes water in real time, and automated control systems chlorinate and disinfect as needed. The process is further enhanced with new UV lamp technology to guarantee water quality throughout the spa.

3- Meticulously applied protocols

 While our automated systems are highly reliable, our staff also checks computerized data by hand every three hours. If the slightest problem arises, we do not hesitate to close a pool until its parameters comply with the highest standards in the industry.