Protecting your health and safety

Our preventative measures in response to COVID-19

Allow us to take care of you

We are overjoyed to welcome you back to Thermëa whilst still protecting the health of our guests and employees alike.

As always, we continue to closely follow recommendations from public health officials, and we’re applying the highest standards in the spa industry to ensure your visit is a safe and peaceful one. As such, you’ll notice several changes to the experience as a whole – from the moment you make your reservation to the time you leave the spa. We’re happy to share these changes with you here, in an effort to answer any questions you may have.

If you have additional questions, we encourage you to check out our FAQ page or contact us directly.

Reservations

  • In an effort to reduce contact and create a touchless experience, guests are now required to make a reservation either online or by phone for all our services; walk-ins are no longer accepted. Guests will also be required to pay in advance, at the moment of booking.  
  • Guests are required to confirm that they are in good health before they are able to make a reservation. They will also be asked to confirm the state of their health upon arrival.  
  • Guests who have booked a massage or body care treatment will receive a courtesy call from one of our customer service representatives before the day of their reservation to confirm the state of their health. 
  • A newly relaxed cancellation policy has been implementedmodifications can be made to reservations the day before for any reason.  

 

Check-In: Screening Process 

  • Upon arrival, guests will be instructed to carefully and thoroughly sanitize their hands before entering the spa and prior to completing their registration process.
  • Guests arriving together will be required to provide identification that confirms they belong to the same household if they wish to sit together, in designated areas.

 

 Physical Distancing  

  • Guests must follow all current provincial public health guidelines.
  • Guests from the same household are permitted to sit together, in designated areas. Groups of guests who do not reside in the same household must follow all provincial guidelines, including the requirement to maintain a minimum physical separation of 2m. As such, identification serving as proof that individuals belong to the same household will be required at check-in.
  • To help us maintain physical distancing measures on-site, please arrive on time for your reservation. 
  • Site occupancy has been significantly reduced to allow guests to maintain physical distancing. 
  • Reservation schedules have been adjusted to better control the flow of guests checking in at any given moment.  
  • The occupancy of our services is actively monitored and limited. 
  • Seats will be assigned to our guests when necessary. 
  • We have implemented sauna tokens to offer our guests a smoother experience. Tokens are used to reserve a time and seat in our saunas. A deep clean of our saunas will be done between each reservation.

Personal Protection 

  • Protective screens have been installed at our service counters and in our restaurant.  
  • Guests are required to wear a mask, or a full-face piece in enclosed or partially covered public spaces, and/or if the area does not permit physical distancing.

 

Reducing Contact 

  • Contactless check-in kiosks have been installed.  
  • Automatic doors have been installed.
  • Antibacterial door handles have been installed.
  • All receipts will be provided via email. 
  • Payments in cash are no longer accepted; guests will be asked to pay by credit, debit, or preauthorized electronic wristbands. 
  • Personal bathrobes or towels are no longer permitted.
  • Self-service stations (such as water and tea stations) have been removed.   

 

Hygiene Measures 

  • Multiple hand sanitizing stations have been installed throughout the site. 
  • Signage indicating best handwashing practices has been installed in the relevant areas.  

 

Cleaning Procedures

  • We’ve increased our housekeeping staff as well as the frequency with which our public spaces are cleaned every hour.  
  • New procedures and products have been implemented to ensure a more intense sanitization of our facilities 

Water Quality

The very essence of our success as a spa centre in a natural setting is water. Thermëa by Nordik Spa-Nature, water quality must not just be excellent, it must surpass all standards of excellence.

We strive toward this goal every hour of every day, using a three-pronged approach:

1- Trained, experienced staff

 The team that monitors our various pools is made up entirely of certified pool operators, who are in constant action throughout our daily operations. Few establishments hire such specifically qualified personnel for this job.

2- Cutting-edge equipment

 Our powerful supply and pumping systems ensure that the water in our pools is completely filtered every 30 minutes. A computerized monitoring system analyzes water in real time, and automated control systems chlorinate and disinfect as needed. The process is further enhanced with new UV lamp technology to guarantee water quality throughout the spa.

3- Meticulously applied protocols

 While our automated systems are highly reliable, our staff also checks computerized data by hand every three hours. If the slightest problem arises, we do not hesitate to close a pool until its parameters comply with the highest standards in the industry.

Our Employees

In addition to training our employees regarding cleaning and sanitation, hand hygiene, and respiratory etiquette, we’re conducting employee health screening. We’re also asking employees to stay home if they don’t feel well. If there’s a chance they’ve been exposed to COVID-19, we’re directing them to self-isolate for 14 days and contact the appropriate authorities.  

 

  • Employees are required to complete a self-assessment of their health before leaving for work each day.  
  • Employees undergo a health assessment upon arrival each day, prior to entering the spa. In the event that they are exhibiting any symptoms, we reserve the right to take their temperature.  
  • Employees wash their hands upon arrival; frequent handwashing throughout their shift is mandatory.  
  • Employees are required to wear masks. 
  • Employees are required to sterilize their workstations often and in between shift changes. 
  • Employees are required to maintain scrupulous personal hygiene, including a freshly laundered uniform for each shift.  
  • Compulsory training has been implemented to educate employees on our new procedures and hygiene measures. 
  • Meetings are virtual when possible; otherwise meetings are held with a limited number of employees where physical distancing is maintained.